Customer service

For delivery in the UK Smoovall charges ₤3.99 for delivery on all orders up to ₤20. Orders of ₤20 or more are delivered free of charge. We ship our orders with Royal Mail Tracked 24.

Delivery times for orders in the UK can be found in the table below. Please note: delivery times are based on an estimation given by our distribution partners. National holidays, strikes and other unforeseen events may result in a delay.

There are a number of payment options for purchases made in our web shop. No additional costs will be charged for any of these payment options.

• Creditcard
• PayPal

We’re confident our Smoovall Skin Contact Spray will live up to your expectations. That’s why we offer a 7-day money-back guarantee. This means if you’ve been using Smoovall as advised (see section 1 of our terms and conditions) but are still experiencing soreness from chafing, we’ll be happy to refund you in full (including any paid delivery costs). We strive to do this within 48 hours of processing your request.

Terms and conditions

1. You’ve been using Smoovall to prevent chafing in the following areas:
a. Between your thighs (cause: skin friction between both thighs)
b. In the groin area (cause: friction from skin-on-skin contact or saddle, underwear or shorts)
c. Underarms (cause: upper arm rubbing against underarm)
d. Chest (cause: heart rate monitor, sports bra or similar clothing rubbing against chest)
e. Neck (cause: sports bra or other clothing rubbing against neck)
f. Abdomen (cause: skin-on-skin or skin-on-fabric friction)

2. Your money-back request is made within 7 days of your order being processed (this is the date you received an e-mail with a track & trace code). Use the form below to send us your request.

3. After receiving your request, a member of our team will contact you by telephone. Why? Because customer feedback is the only way we can make sure Smoovall keeps on improving. The call should take no longer than 2 to 5 minutes. We’re specifically interested in hearing how you applied Smoovall Skin Contact Spray, under which conditions, and during which activities.

4. After our telephone call, we strive to refund your payment within 24 hours. To unburden you as much as possible, we’ll do our best to contact you within 24 hours of receiving your request.

Return shipments are at the risk of the buyer. This means that Smoovall is in no way responsible for the damage or loss of returned items. Always ask your postal service to provide a tracking code and keep this code in a safe place.

Terms and conditions
1. You have 14 days to report any items you wish to return. The 14-day period starts from the moment you receive the track & trace code of your order by e-mail. You then have 14 days to return the item(s) to us from the date you reported your return.

2. Smoovall Skin Contact Spray is unused and in its original packaging. The seal must not be broken. If possible, we also ask you to include the invoice (or a copy hereof) inside the return packaging.

To ensure a speedy and correct response, it’s important you notify us of your return through;
i) the form below
ii) the digital form below, or
iii) clicking the link ‘Returns Request’ in the My Account area.

Download Returns form

You can find the My Account area here . With your own account it’s even easier to place an order with us. Your name and address will be stored automatically and you can request a return or follow your order all online.

Don’t have an account yet? You can register one without any obligation. Click here.

Already have an account, but forgotten your password? One click is all it takes to reset. You’ll receive an e-mail with a link so you can create your new password. Click here.

Have a question, suggestion, or just want to chat? Get in touch with us here

We encourage you to get in touch with us first about any complaints you may have. Mail us at service@smoovall.co.uk. If this doesn’t lead to a satisfactory solution, it’s possible to request arbitration through Stichting WebwinkelKeur. From February 15th, 2016, consumers in the EU can also enlist the European Commission’s ODR platform to settle a dispute. The ODR platform can be reached here: http://ec.europa.eu/odr. If your complaint is not being handled elsewhere, you can lodge your complaint with this EU platform.

Where can I order Smoovall Skin Contact Spray?
Right here, on this lovely website. As a new brand, we want to sell our spray directly to fans. This means we can stay ahead of the game and continue to work with our fans to optimise our Skin Contact Spray.

Is Smoovall Skin Contact Spray suitable for all skin types?
Yes, Smoovall Skin Contact Spray is suitable for all skin types. If you suffer from allergies or have very sensitive skin, we recommend you consult your dermatologist or doctor before use. You can find the ingredient list in our FAQ. If you experience any skin irritation after using Smoovall Skin Contact Spray, always consult a doctor. Please inform us too so we can keep learning and perfecting our product.

How do I use Smoovall Skin Contact Spray?

1. First determine which area of skin you want to protect with Smoovall Skin Contact Spray.
2. For best results, shake bottle before use.
3. Apply the spray to the skin surface of choice. We advise spraying for 2 to 3 seconds per application, but feel free to use slightly more or less. Please note! Hold the spray bottle as upright as possible when applying or it could clog. Trying to apply Smoovall in hard-to-reach areas (groin, thighs)? It’s easier if you sit down and keep the bottle upright.
4. Important: make sure you shake well between each application (left leg, right leg, etc).
5. Enjoy!

Do I need to rub Skin Contact Spray into my skin after application?
Nope! We developed Smoovall so you can apply it without getting your hands dirty. Just spray onto your skin and that’s it. Handy!

What substances are in Smoovall Skin Contact Spray?
Butane, Isobutane, Propane, Alcohol Denat., Isohexadecane, Isopropyl Myristate, C12-15 Alkyl Benzoate, Aloe Barbadensis Leaf Juice Powder, Aqua, Allantoin, Silk Powder (Serica), Solanum Tuberosum (Potato) Starch, Aluminum Chlorohydrate, Aluminium Starch Octenylsuccinate, Menthyl Lactate, Trimethylpentanediol/Adipic Acid/Glycerin Crosspolymer, Parfum.

How do I know I’ve used enough spray? 
We advise spraying for 2 to 3 seconds per skin section (tip: just count 21…22…). The spray will be dry and offer protection within 10 to 30 seconds due to the Rapid Dry & Active technology. If your skin is still wet after 30 seconds, you probably used a bit too much. No problem, just wait a little longer for the spray to dry.

Is Smoovall Skin Contact Spray water-resistant?
The current formula of our spray is rainproof, but not yet water-resistant. So if you take a shower or go for a swim after applying Smoovall, it will no longer be effective and you’ll need to re-apply once dry.

Is Smoovall hypoallergenic?
Yep! The perfume used in our spray is allergen-free.

After application, my skin still feels a bit clammy. Is this normal?
Our Skin Contact Spray is kick-ass, but unfortunately (or perhaps fortunately) not a miracle worker. When two body parts get up close and personal with each other, even Smoovall won’t be able to cool things down much. This is why your skin may still feel clammy after application. But as long as you’ve sprayed the area sufficiently, one application of our spray should keep the area chafe-free for several hours.